Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Zuar Support
  1. Zuar Support
  2. Zuar Support

Zuar Support

Please be as detailed as possible so we can help you as fast as possible!

  • Runner

    Report a bug, Technical Support, Zuar Runner Improvement
  • Zuar Portal

    Technical Support, Zuar Portal Improvement
  • Rapid Portal

    Technical Support
Powered by Jira Service Management
{"xsrfToken":"4eb22f621cbef726256b7c6b9a51ce117c823e81_lout","branding":{"id":"2","key":"zs","name":"Zuar Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#f36f4b","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8c4632","headerLinkHoverBGColor":"#8c4632","headerBadgeColor":"#8c4632"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b8393e14-7ea5-4eee-be26-8efd0ec5a5a1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDZmOTc4MS02NmMyLTQ3ZTYtODk5NC05ZWM4OGUwOWQwOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4MzkzZTE0LTdlYTUtNGVlZS1iZTI2LThlZmQwZWM1YTVhMSI6WyJyZWFkIl19LCJleHAiOjE3ODY0ODk1MzMsIm5iZiI6MTc4NjQ4ODkzM30.bQ9ZgoAfUywV51XKJPo7HdEO_ykx7ubbJIRMCCyAxfU&client=d06f9781-66c2-47e6-8994-9ec88e09d09f&mode=fit","logoId":"b8393e14-7ea5-4eee-be26-8efd0ec5a5a1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Zuar Support","sharedPortalName":"Zuar Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Zuar Support","sharedPortalName":"Zuar Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fa225b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/23f45ffe-ecb6-44af-bc04-631f6b39894c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDZmOTc4MS02NmMyLTQ3ZTYtODk5NC05ZWM4OGUwOWQwOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzZjQ1ZmZlLWVjYjYtNDRhZi1iYzA0LTYzMWY2YjM5ODk0YyI6WyJyZWFkIl19LCJleHAiOjE3ODY0ODk1MzMsIm5iZiI6MTc4NjQ4ODkzM30.c8E31GUfZngnnRAYwVD_tvuzhnf70GXVXquQViIczP4&client=d06f9781-66c2-47e6-8994-9ec88e09d09f&height=300&mode=fit","bannerMediaApiFileId":"23f45ffe-ecb6-44af-bc04-631f6b39894c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"zs","projectId":10041,"serviceDeskId":2,"name":"Zuar Support","description":"<p>Please be as detailed as possible so we can help you as fast as possible!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"58","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10565,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[7],"key":""},{"id":"25","name":"Technical Support","descriptionHtml":"<p>Include the following to help us resolve your issue quickly:<br> Version, Issue Duration, Job Configuration, Steps to Reproduce the Issue</p>","callToAction":"Technical Support","introHtml":"<p>Technical Support</p>","icon":10440,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[7,11,10],"key":""},{"id":"38","name":"Zuar Portal Improvement","descriptionHtml":"<p>Submit a ticket detailing an improvement for Zuar Portal.</p>","callToAction":"Zuar Portal Improvement","introHtml":"<p>Request an improvement for Custom Portal.</p>","icon":10472,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"31","name":"Zuar Runner Improvement","descriptionHtml":"<p>Submit a ticket detailing an improvement for Mitto.</p>","callToAction":"Zuar Runner Improvement","introHtml":"<p>Request an improvement for Zuar Runner.</p>","icon":10472,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"43","name":"Custom Portal Task","descriptionHtml":"<p>General Custom Portal related tasks, issues, or questions.</p>","callToAction":"Custom Portal Task","introHtml":"<p>General Custom Portal related tasks, issues, or questions.</p>","icon":10440,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""},{"id":"41","name":"Mitto Task","descriptionHtml":"<p>General Mitto related tasks, issues, or questions.</p>","callToAction":"Mitto Task","introHtml":"<p>General Mitto related tasks, issues, or questions.</p>","icon":10440,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""},{"id":"42","name":"Rapid Portal Task","descriptionHtml":"<p>General Rapid Portal related tasks, issues, or questions.</p>","callToAction":"Rapid Portal Task","introHtml":"<p>General Rapid Portal related tasks, issues, or questions.</p>","icon":10440,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""},{"id":"57","name":"Tableau Services","descriptionHtml":"<p>Tableau services requests.</p>","callToAction":"Tableau Services","introHtml":"<p>Tableau services requests.</p>","icon":10571,"iconUrl":"https://zuarkb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Runner"},{"id":10,"name":"Zuar Portal"},{"id":11,"name":"Rapid Portal"}],"orderMapping":{"7":[58,25,31],"16":[25],"11":[25],"10":[25,38],"2":[25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDZmOTc4MS02NmMyLTQ3ZTYtODk5NC05ZWM4OGUwOWQwOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIwOTAxNzIwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY0OTAxMzMsIm5iZiI6MTc4NjQ4ODkzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.UmeoSOXZYAdgAz-vPHG7kHBowolIPueOQWyRC1gxAfs","targetCollection":"upload-user-collection--20901720","endpointUrl":"https://api.media.atlassian.com","clientId":"d06f9781-66c2-47e6-8994-9ec88e09d09f","tokenDurationInMins":20}},"sharedPortal":{"name":"Zuar Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=zuarkb","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4eb22f621cbef726256b7c6b9a51ce117c823e81_lout","baseUrl":"https://zuarkb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://zuarkb.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d06f9781-66c2-47e6-8994-9ec88e09d09f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f52d0982e14d4b3a8af24f571ca61e81","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://zuarkb.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}